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CD player is clearly defective. We had the same problem after less than a week of use.
Also since Amazon only provides a 30-day return policy, at 45-days I am forced to deal directly with OnkyoUSA for warranty service. Six weeks after purchase of the product, the CD Changer component (Model C-707CHX) failed. While I am attempting to coordinate warranty service with one of their authorized service centers, the results are still unknown. Sadly their customer service was most notable only for its indifference. Basically upon loading a CD, the changer would not play, nor would it open back up to remove the CD. Upon doing a Google search by the model number, I found that C-707CHX has a long history of this particular problem.
Furthermore, this unit is fairly expensive and the FM antenna shipped with it is a simple wire without a connector. I have received 2 complete stereos systems and both arrived with non-functioning CD changers. However, the sound is great. They expect you to buy an adaptor or another antenna. The first CD changer at least played Disc 1 but the second CD changer plays no discs and will not release the 3 CDs that I put in it. I will have to go to a service center just to get the CDs out before I return the unit.
The back of this unit looks like a stand-alone receiver. [Their high-tech black rubber finish goes well with the Onkyo's brushed silver finish].The UGLY: There are continuing reports that the Onkyo 3-CD changer is prone to failure - and there is no repair, only replacement [of the whole system]. Lot's of connectivity analog/digital [no dedicated IPOD plug-in].
Trying to keep costs under control, subbed out the original speakers [an option lesser shelf systems do not allow] for a pair of might-mite JBL Control Series Speakers. I have had no problems yet, but if I do, I simply will junk it and plug in a 5-CD changer. I already had the wireless versions of these running out of the Onkyo headset connection -- they sounded great [putting the Onkyo speaker units to shame], and so do these.
Onkyo MC35TECH Executive Shelf System with 3 CD ChangerOnkyo MC35TECH Executive System: I got the system because I wanted a bedroom system that had auxiliary inputs, and that was a cut above the common plastic-y shelf systemsThe GOOD: Receiver/amplifier unit offers very competent sound, appears to be very well built. The BAD: The speakers are, IMHO, junk - no better than those of the plastic shelf system the Onkyo replaced.
Many shelf systems have little or no connectivity. [It would be nice if internet sales pages would display an image of the back, as well as the front, of these items].
The only way to replace the receiver is to buy an entire new system. Long story but $200 spent and 3 weeks later the unit is still not repaired and now I am looking at buying an entirely new system. Used the MC35TECH in my office at low volume. So I sent in to Onkyo Service Center. I've been a long-time fan of Onkyo and have several Onkyo systems but after this experience I'm not sure I will buy another Onkyo. Very pleased with this unit for first two years: great sound, terrific reception. However, after the power unit on my receiver died I learned that Onkyo does not sell the components of this system as replacement parts.
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